Return/Exchange Policy

Return/Refund policy

It is a privilege to have you as one of our customers and our mission at CARLA SHAW Sustainable Fashion is provide you with the best shopping experience possible.

If you are not completely satisfied with your purchase, please let us know as soon as possible upon the delivery of your jewelry by sending us an email at carla@carlashawfashion.com  Include your order # and the reason for your return.

Please know that all returns must be made within 14 days* of the delivery date.  The returned piece(s) must be unworn and in the original packaging. Upon inspection of the returned piece(s) the process is initiated for the customer to be refunded to the original method of payment.  It usually takes from 5 to 7 business days for the refund to be completed.

We at CARLA SHAW Sustainable Fashion reserve the right not to accept a return if the conditions are not met.

Lastly, please note that all shipping fees are non-refundable, and customers are responsible for the return shipping cost.

Thank you.

* Not business days.

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